Your rights as a patient:

  • To be treated with respect and consideration without regard to race, creed, national origin, disability, gender or age.
  • To obtain complete and current information concerning all aspects of your care.
  • To be seen by the doctor of choice.
  • To know the name and professional status of all people who provide your care.
  • To refuse care and to be informed of the clinical consequences of this action.
  • To expect that communications and records are treated confidentially according to current regulations and/or as required by law.
  • To understand why tests and procedures are required.
  • To understand and receive an explanation of your bill, regardless of source of payment, and options for available payment plans.
  • To be advised of any potential involvement in research projects. The patient has the right to refuse to participate in such projects.
  • To expect reasonable continuity of care.
  • To receive information to make informed consent prior to the start of any procedure and/or provision of patient care.
  • To review your personal healthcare record and to receive an explanation of information contained therein within a reasonable timeframe, in accordance with clinic policy.
  • To request an amendment of your personal healthcare record.
  • To be free from all forms of abuse or harassment.
  • To receive care in a safe and smoke-free environment.
  • To receive information about how to submit a complaint or concern, upon request, from Palmer Chiropractic Clinics.
  • To submit a complaint or concern, verbally or in writing, without compromise to your care or access to care.

Your responsibilities as a patient:

  • To arrive on time for appointments and follow-up visits and to phone Palmer Chiropractic Clinics if you must cancel or arrive late.
  • To provide Palmer Chiropractic Clinics with a complete and accurate clinical history.
  • To ask questions if any aspect of your care is not clear.
  • To follow directions concerning clinical management and to express any concerns about your ability to follow such directions throughout the course of care.
  • To treat all those involved in the Palmer Chiropractic Clinics community with respect and consideration.
  • To take financial responsibility for services provided by Palmer Chiropractic Clinics.
  • To report changes in health status/condition to the clinician providing care.
  • To recognize the effect of lifestyle on personal health.
  • To be respectful of the property of Palmer Chiropractic Clinics.
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