Palmer College of Chiropractic Florida

Student Services

Campus Connect Frequently Asked Questions

Please read carefully!

To run Campus Connect you must:

• enable pop-ups (click here for instructions)

• allow scripting (click here for instructions)

Go to Campus Connect

1. I do not remember my assigned PIN number.

Visit the Student Administrative Services Office, room 1103 Building 1 to receive your PIN number. Please bring photo identification with you. PIN numbers cannot be released without personal identification verification.

2. I forgot the direct web address for Campus Connect.

The direct access address for Campus Connect is http://bj.palmer.edu:8082.

3. Campus Connect will not open. All I get is a blue screen.

You have a pop-up blocker on. All pop-up blockers must be turned off to access Campus Connect.

Those computers with Windows XP, service pack 2, have the service pack 2 automatically set up with a popup blocker, not allowing Campus Connect to come up. Here is how this issue can be resolved:

Browser - Internet Explorer 6. Pick tools, then popup blocker. It will give you an option to turn off the pop-up blocker.

Browser - Yahoo the second icon on the left is the pop-up blocker. It will have an option to turn off the pop-up blocker.

AOL browser or other browsers. We are unsure of the exact location to turn off the pop-up blocker through these. You will need to choose "search for pop-up" and hopefully find a way to turn this feature off.

If you have difficulty turning off your pop-up blocker, please call Information Services at 1-800-722-2586, ext. 5774.

4. After entering in my student ID and PIN number, I received a message that said “User validation has failed. Please contact the Registrar’s Office for assistance.”

Your student id was entered incorrectly. Re-enter your student ID and PIN number. Your student ID is your social security number unless you are an international student and you do not have a social security number. In that case, your matric number is your student ID.

5. After entering in my student ID and PIN number, I received a message that said, “The specified PIN does not match user validation value. Please contact the Registrar’s Office for assistance.”

Your PIN number was entered incorrectly. Re-enter your student ID and PIN number. If this does not work, contact the Registrar’s Office for PIN number verification.

6. What if I access Campus Connect prior to my posted registration start time?

Once you have submitted your student ID and PIN number, a box will appear informing you that you are on an online registration hold. The system is designed so that who has access and what time access is allowed can be monitored. If you have received this message box, you will need to exit Campus Connect, wait until the designated start time for your registration period, and re-access your account. If you have accessed your account prior to the designated start time, you cannot stay signed in waiting for access to be granted, you must sign out and sign back in so that your login is refreshed and your access is granted.

7. I received a message box after I entered in my student ID and PIN number that says I’m on an Online Registration Hold.

If you are accessing Campus Connect and it is not your designated registration period, you will be on a registration hold and will not be able to add courses. However, if you wish to view other Campus Connect options, such as your unofficial transcripts, billing or financial records, simply click the "OK" button in the message box to bypass this message.

Do not attempt to bypass this message and access the "Add/Drop" Course button, as a second online registration hold box will appear, and you will not be able to process your registration until the designated registration start time. If you have accessed Campus Connect prior to your designated start time, please see FAQ #5.

8. After I have selected my section of choice, it keeps telling me that it is processing.

Please be patient. It will eventually give you either a "successful registration" message or a "section full" message. With a very large number of students accessing the system at one time, it may take 10-15 minutes to process your registration if you are registering within the first hour of your assigned registration period. If you do not have a preferred section, you may want to wait until later in your registration period for faster registration results.

9. I received a message that says there was an error adding the specified course. The course is not available for adding at this time.

That section preference is currently full. Please select your next section of preference. If you absolutely have to have your first section preference, you may stop by the Student Administrative Service’s Office and complete a section registration change form. At the end of the quarter, all section change requests are reviewed based on the time they were received by our office, the reason for needing that specific section, and course availability. You will be notified the week of final exams if your section change request has been granted.

10. I registered for the wrong quarter. I’m currently in 5th quarter and re-registered for 3rd quarter.

You will need to stop by the Student Administrative Service’s Office or call us at (386) 763-2785 to delete your registration. The registration process on Campus Connect is set up for adding courses by section only, not dropping courses registered in error. Once your registration has been dropped by the Student Administrative Service’s Office, you will need to re-access your Campus Connect account and register for the appropriate quarter.

11. I accidentally submitted the wrong section. I submitted Qtr 3, Section 3, but want Qtr 3, Section 2.

You will need to stop by the Student Administrative Service’s Office or call us at (386) 763-2785 to drop your registration. The registration process on Campus Connect is set up for adding courses by section only, not dropping courses registered in error. Once your registration has been dropped, re-access your Campus Connect account and register for the appropriate quarter and section. Please do not attempt to register or resubmit a second time without contacting the Student Administrative Service’s Office first. Doing so could result in your being registered for courses from both sections.

12. I registered for the wrong section, and then hit the delete button next to one of the courses. It will not let me re-add the course I deleted.

You will need to stop by the Student Administrative Service’s Office or call us at (386) 763-2785 to fix your registration. The registration process on Campus Connect is set up for adding courses by section only, not dropping courses registered in error.

13. Why is the Internet Explorer web browser recommended for Campus Connect access?

The Campus Connect software was designed and tested using Internet Explorer. We have noticed that the communication between Internet Explorer and Campus Connect is faster. We have also had students relay error messages to us that they received using other web browsers. We have been unable to recreate and correct those error messages, thus, our recommendation for successful registration is to use Internet Explorer.

14. I’m still having problems with Campus Connect and I don’t find an answer here, who do I contact?

You may stop the Student Administrative Service’s Office, room 1103 Building 1, or call us at (386) 763-2785 for assistance. We are available during the posted registration period, as well as 8 a.m. – 4 p.m., Monday through Friday.

15. Scripting Issues.

Scripting is not an issue in Internet Explorer 6 – in the other versions of IE click "tools", "internet options" and "enable scripting".