Palmer College of Chiropractic West

Current Student

Campus Connect Frequently Asked Questions

Please read carefully!

To run Campus Connect you must:

• enable pop-ups (click here for instructions)

• allow scripting (click here for instructions)

Go to Campus Connect

1. I do not remember my assigned PIN number.

Visit the Registrar’s Office to receive your PIN number. Please bring photo identification with you. PIN numbers cannot be released without personal identification verification.

2. I forgot the direct Web address for Campus Connect.

The direct access address for Campus Connect is http://bj.palmer.edu:8081.

3. After entering in the web address, the pop up box for Campus Connect does not open.

Those computers with Windows XP, service pack 2, have the service pack 2 automatically set up with a pop-up blocker, not allowing Campus Connect to come up. Here is how this issue can be resolved:

• Browser - Internet Explorer 6. Pick tools, then pop-up blocker. It will give you an option to turn off the pop-up blocker.
• Browser - Yahoo. The second icon on the left is the pop-up blocker. It will have an option to turn off the pop-up blocker.
• AOL browser or other browsers. We are unsure of the exact location to turn off the pop-up blocker through these. You will need to choose "search for pop-up" and hopefully find a way to turn this feature off.

4. After entering in my student ID and PIN number, I received a message that said, “User validation has failed. Please contact the Registrar’s Office for assistance.”

Your student ID was entered incorrectly. Re-enter your student ID and PIN number. Your student ID is your social security number unless you are an international student and you do not have a social security number. In that case, you will use your assigned nine-digit student ID.

5. After entering in my student ID and PIN number, I received a message that said, “The specified PIN does not match user validation value. Please contact the Registrar’s Office for assistance.”

Your PIN number was entered incorrectly. Re-enter your student ID and PIN number. If this does not work, contact the Registrar’s Office for PIN number verification.

6. I received a message box after I entered in my student ID and PIN number that says I’m on an Online Registration Hold.

If you are accessing Campus Connect and it is not your designated registration period, you will be on a registration hold and will not be able to add courses. However, if you wish to view other Campus Connect options, such as your unofficial transcripts, billing or financial records, simply click the "OK" button in the message box to bypass this message.

Do not attempt to bypass this message and access the "Add/Drop Course" button, as a second online registration hold box will appear, and you will not be able to process your registration until the designated registration start time. If you have accessed Campus Connect prior to your designated start time, please see FAQ #6.

7. Why is the Internet Explorer Web browser recommended for Campus Connect access?

The Campus Connect software was designed and tested using Internet Explorer. We have noticed that the communication between Internet Explorer and Campus Connect is faster. We have also had students relay error messages to us that they received using other Web browsers. We have been unable to recreate and correct those error messages, thus our recommendation for successful registration is to use Internet Explorer.

8. I do not have access to a computer at home.

Use the computer lab on campus.

9. Scripting Issues.

Scripting is not an issue in Internet Explorer 6 – in the other versions of IE, click "tools", "internet options" and "enable scripting".

10. I’m still having problems with Campus Connect, and I don’t see an answer here. Who should I contact?

You may stop the Registrar’s Office. We are available 8 a.m. – 4:30 p.m., Monday through Friday.