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Technical Requirements

Please make sure that your computer meets all of the requirements detailed below before using LearningStudio.

Note that you may need administrative access to be able to install applications or make other changes to your computer. If the computer you are using is not your own personal property, you may need to contact your organization’s IT department to make such updates.

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Computer Operating System & Browser Requirements

To work successfully with LearningStudio, your computer should use one of the two most recent released (within the last 30 days) versions of the major browsers.

OPERATING SYSTEMVERSION BROWSER
Windows

Windows 8.1

Chrome 38

Firefox 31 and 32

Internet Explorer 10 and 11

 

Windows 8

Chrome 38

Firefox 31 and 32

Internet Explorer 10 and 11

 

Windows 7

Chrome 35 and 36

Firefox 31 and 32

Internet Explorer 10 and 11

 

Windows Vista (SP1)

Chrome 38

Firefox 31 and 32

Internet Explorer 10 and 11

 

Windows XP (SP3)

Chrome 38

Firefox 31 and 32

Internet Explorer 10 and 11

Mac OS

OS X 10.9 Mavericks

Chrome 38

Safari 6 and up

Firefox 31 and 32

 

OS X 10.8 Mountain Lion

Chrome 38

Safari 6 and up

Firefox 31 and 32

 

OS X 10.7 Lion

Chrome 38

Safari 6 and up

Firefox 31 and 32

 

OS X 10.6 Snow Leopard

Chrome 38

Safari 6 and up

Firefox 31 and 32

Note that these requirements are only for LearningStudio itself. Plug-ins or players mentioned below may have their own system requirements.

Don’t know your operating system version? Here’s how to find it: Windows | Mac 

Don’t know your browser version?Find out here. 

To download versions of these browsers, visit their websites:

Firefox | Chrome | Internet Explorer | Safari 

Important: Internet Explorer 8 is no longer fully supported, including for some newer LearningStudio assignment content. For an optimal experience, please choose a supported browser.

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Browser Settings

  • Pop-up windows must be allowed for the site. If a pop-up blocker is active, you may not be able to see some kinds of information in LearningStudio . To remedy this, allow pop-ups from the LearningStudio site.
  • Session cookies must be enabled. In most browsers, you can enable cookies for selected domains.
  • JavaScript must be enabled.

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Browser Check

The Browser Check utility will tell you whether or not the necessary players and plug-ins are present on your computer and, when they are present, whether they are up to date. It will also allow you to download the latest versions of the players and plug-ins.

Run the Browser Check 
  • Click the Browser Check button above.
  • In the list of players and plug-ins in the center of the Browser Tune-up window, check which are currently installed.
  • For a player or plug-in that you need but which is not installed, click the “Download” button to download the latest version. In some cases, you may need to register for the player or plug-in, and you may need to restart your computer when you finish the download and installation.
  • When you finish installing the players or plug-ins your website requires, close the Browser Tune-up, restart your browser, then return to LearningStudio.

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Known Issues

  • Issue: Some users report having trouble launching the Volano chat application
    • Workaround: See the knowledge base article (12591).

     
  • Issue: When authoring content (as an instructor) in certain Mac and Firefox versions, the computer freezes and doesn't save.

    • Workaround: Use an older/newer versions of Firefox or use another browser.

     

  • Issue: When authoring content (as an instructor) in certain Mac and Firefox versions, the computer freezes and doesn't save

    • Workaround: Use an older/newer versions of Firefox or use another browser.

     
  • Issue: When adding a link with text/multimedia option, and adding a PDF, the link doesn't work in Course Home.

    • Workaround: Don't use PDFs in Course Home

     
  • Issue: When using a PowerPoint in the course, in all browser versions, image renders in smaller window in Chrome and Firefox.

    • Workaround: Use Internet Explorer

     
  • Issue: As an instructor, when copying over Test Banks, questions do not copy after Page 2 in Firefox

    • Workaround: When copying test banks, do not use Firefox.

     
  • Issue: When using Examguard in a course, when using Safari or Chrome, and trying to launch an exam, a blank page or confusing error may render to users.

    • Workaround: If you are using Examguard, set the expectations to use IE or Firefox in the course.

     
  • Issue: Java 7 doesn't work in Chrome on Macs. This issue is due to Chrome. More info.

    • Workaround: Use a different browser if using anything with Java.

     
  • Issue: For users of ClassLive Pro, you may need to install Java since computers are not pre-installed with Java.
    • Workaround: See the knowledge base article (9793).
     
  • Issue: Gatekeeper checks to help protect Mac from malware and misbehaving apps downloaded from the Internet.You may need to disable Gatekeeper to overcome certain issues.
    • Workaround: See the knowledge base article (10517).
     
  • Issue: For users of the Firefox browser on Mac, file associations may need to be established inside the browser.
    • Workaround: See the knowledge base article (9859).
     

If you have additional issues, please visit the LearningStudio knowledge base at http://247pearsoned.custhelp.com/. For any other Pearson issues, visit the knowledge base at http://247support.custhelp.com/.

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Players and Plug-ins

Note: Each LearningStudio product has its own required players and plug-ins. Please make any edits in this document.

Click the player or plug-in name below to download the latest version. You can also use the Browser Tune-up below to check whether you have these players and plug-ins installed and download the latest versions.

Flash Player, version 11.1.102.55 or higher

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Shockwave Player

These players and plug-ins may have their own system requirements, which can be found on their websites. In some cases, you may need to register for the player or plug-in.

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Mobile Devices

Mobile Browser Requirements

LearningStudio functionality is not supported on mobile browsers. Users are encouraged to use the Courses app on the iPad and Android tablets (and to be available on iPhones and Android phones soon) or to access Learning Studio on their PC or laptop.

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Mobile Apps

The Courses app is available for free from the iTunes App Store or from Google Play.

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Other Requirements

Internet Connection

Broadband cable, high-speed DSL, fiber-optic, or other equivalent is recommended. Minimum modem rate = 56kb/s (which may be inadequate for video content).

Wi-Fi hotspot (such as AT&T mobile Internet service): Some issues have been reported with this type of setup. If you cannot sign in to LearningStudio, please use one of the recommended connection types listed above.

Troubleshoot connectivity issues 

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Screen Resolution

Minimum computer screen resolution: 1024 pixels wide by 768 pixels high

To check and adjust screen resolution:

  • Windows: Go to Start > Control Panel > Display > Settings > Screen Resolution.
  • Mac OS: Go to the Monitors Control Panel

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Unzipping Files

As you work on assignments, you may be asked to open or save a file whose name ends in .zip. Such files need to be extracted or unzipped from their compressed state so you can see them. A zip/unzip utility may be included with your operating system. If you don’t have such a utility or don’t know how to unzip files, search the Internet for “unzip files on <your operating system.”

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Contact Us
Continuing Education and Events
Toll free: (800) 452-5032
International and local calls: (563) 884-5998
Fax: (563) 884-5103
continuinged@palmer.edu 
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