PalmerOnline Homepage  

Updated 05/2009 

Technical info:

In order to make the most of your online learning experience, there are several technical requirements you will need to fulfill. Refer to the guidelines below to help ensure your online success.

System requirements:

Windows users: Windows 2000, XP, or Vista 

Mac OS user 

  • Mac OS X or higher (in classic mode)
  • 32 MB RAM (64 recommended)
  • 28.8 kbps modem (56K recommended)
  • SoundCard and Speakers
  • Safari 3.0 
Screen resolution:

We recommend setting your screen resolution to 800 x 600 pixels.

Browser requirements:

Browsers listed below have been validated with the course platform. If a browser is not listed below it has not been tested on the online platform. A user risks running into problems with the course software if they choose to use a non-supported browser.

Windows users 

Mac OS users 

Feature requirements:

Microsoft PowerPoint Viewer (use this free PowerPoint Viewer download if you don't have Microsoft PowerPoint on your computer)

These commonly used plug-ins may be required depending on the course or program. You will be able to access your course without them; however, you may not be able to access the specific feature.

Windows users 

ClassLive 

Class Live Audio 

*Instructor-only requirements for Audio Encoding.
**Required for students only if instructor is using Live Audio.

Supported browser plug-ins 

Assistive technology 

Third-party CoursePacks 

  • Your instructor may choose to include a CoursePack (for example; a collection of readings, articles, video clips). Because actual CoursePack content varies, you may or may not have additional system requirements. Check with your instructor or with the third¬party CoursePack provider for specific requirements.

Mac OS users 

ClassLive 

MacClass Live Audio 

  • Soundcard with speakers and microphone or headset
  • Windows Media Player 9*

    *Required for students only if instructor is using Live Audio.

Supported browser plug-ins 

Third-party CoursePacks 

Your instructor may choose to include a CoursePack (for example; a collection of readings, articles, video clips). Because actual CoursePack content varies, you may or may not have additional system requirements. Check with your instructor or with the third¬party CoursePack provider for specific requirements.

Additional information:

Email account 

You will need a personal email account to receive communications from within your course. If an account is not provided by the College, you may sign up for one with any third party email system (eg., Yahoo, Google, Hotmail, Comcast, etc.). We suggest you avoid using special characters (like +, &, $, etc.) in your email address, as they can cause problems with some systems and make it difficult for messages to reach the intended mailbox.

Avoiding inactivity timeout 

When an ISP’s internal browser is not in use, the ISP will consider the user inactive and will disconnect the user after a period of time. To remain active and avoid being disconnected, return to the main page of the ISP (every half hour or so) and click on a link or check e-mail. This will reset the ISP’s "inactivity timer" and allow you to continue working in your online course.

Note 

Courseware cannot be accessed using MSN TV (formerly Web TV).

Satellite and Cellular internet connections: If this is the only connection you have access to, please note that you may experience sporadic issues while working in your online courses. If you report these problems to the Helpdesk, we will attempt to address them with your Satellite or Cellular connection provider.

Wireless Routers/Connections: While working in your online courses via a wireless router or wireless connection, you may experience problems such as various error messages. If you contact the online Helpdesk, please be aware that part of the troubleshooting process may be to have you bypass your wireless router or connection. If bypassing the wireless router resolves the problems you are experiencing, you will either need to continue to bypass the router or contact the router's manufacturer support to further diagnose the source of this problem.

Contact Us
Continuing Education and Events
Toll free: (800) 452-5032
International and local calls: (563) 884-5998
Fax: (563) 884-5103
continuinged@palmer.edu 
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