Davenport Campus

Special delivery: Author motivates with stories of dedicated postman

Leadership consultant Mark Sanborn
Mark Sanborn speaking

The author of “The Fred Factor,” Mark Sanborn, opened the Evening Session by stating that he truly relates to how Palmer College features philosophy throughout its curriculum, noting that the root of philosophy— “philos”—means “love of knowledge.”

“But what I also love about Palmer is that you have the science that supports all that you do,” he said.

Mr. Sanborn stressed that a continuing desire to learn can help all of us to transform the ordinary and make it extraordinary. He illustrated this by highlighting some of the conversations he’s had with a postal carrier named Fred, whose passion for his job is exceeded only by the compassion he feels for his customers.

Mr. Sanborn recalled that within days of moving into his first home, he was welcomed to the neighborhood by Fred, the man who inspired the bestseller “The Fred Factor.”

“I can’t ever recall getting an introduction from a postal carrier,” said Mr. Sanborn, adding that Fred even offered to use the speaker’s travel schedule to determine which days to deliver his mail and which days to save it. Fred’s concern was that Mr. Sanborn’s mail would pile up and signal to burglars that no one was at home.

“A professional is someone who cares more about you than you do,” the author said. “Fred, he’s the postal professional.”

Mr. Sanborn stressed that we can acquire some of the skills of the Freds of the world by following four principles: make a real difference every day, build strong relationships, create value for others without spending any additional money, and constantly reinvent ourselves.

Mr. Sanborn closed by urging members of the audience to gain a healthy appreciation for their work. Said the speaker, “I hope you love what you do. If you do, then you’re already a Fred.”

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