Palmer College of Chiropractic

Current Students

Campus Connect Frequently Asked Questions

Please read carefully!

To run Campus Connect you must:

• enable pop-ups (click here for instructions)

• allow scripting (click here for instructions)

go to Campus Connect

1. I do not remember my assigned PIN number.

Visit the Registrar’s Office, fourth floor Administration Building, to receive your PIN number. Please bring photo identification with you. PIN numbers cannot be released without personal identification verification.

2. I forgot the direct Web address for Campus Connect

The direct access address for Campus Connect is http://bj.palmer.edu:8080.

3. After entering the Web address, the pop-up box for Campus Connect does not open

Those computers with Windows XP, service pack 2, have the service pack 2 automatically set up with a popup blocker, not allowing Campus Connect to come up. Here is how this issue can be resolved:

Browser - Internet Explorer 6. Pick tools, then popup blocker. It will give you an option to turn off the pop-up blocker.

Browser - Yahoo the second icon on the left is the pop-up blocker. It will have an option to turn off the pop-up blocker.

AOL browser or other browsers. We are unsure of the exact location to turn off the pop-up blocker through these. You will need to choose "search for pop-up" and hopefully find a way to turn this feature off.

4. After entering in my student ID and PIN number, I received a message that said “User validation has failed. Please contact the Registrar’s Office for assistance.”

Your student ID was entered incorrectly. Re-enter your student ID and PIN number. Your student ID is your social security number unless you are an international student and you do not have a social security number. In that case, you will use your assigned nine-digit student ID.

5. After entering in my student ID and PIN number, I received a message that said, “The specified PIN does not match user validation value. Please contact the Registrar’s Office for assistance.”

Your PIN number was entered in incorrectly. Re-enter your student ID and PIN number. If this does not work, contact the Registrar’s Office for PIN number verification.

6. What if I access Campus Connect prior to my posted registration start time?

Once you have submitted your student id and pin number, a box will appear informing you that you are on an online registration hold. The system is designed so that who has access and what time access is allowed can be monitored. If you have received this message box, you will need to exit Campus Connect, wait until the designated start time for your registration period, and re-access your account. If you have accessed your account prior to the designated start time, you cannot stay signed in waiting for access to be granted, you must sign out and sign back in so that your login is refreshed and your access is granted.

7. I received a message box after I entered in my student ID and PIN number that says I’m on an Online Registration Hold.

If you are accessing Campus Connect and it is not your designated registration period, you will be on a registration hold and will not be able to add courses. However, if you wish to view other Campus Connect options, such as your unofficial transcripts, billing or financial records, simply click the "OK" button in the message box to bypass this message.

Do not attempt to bypass this message and access the "Add/Drop Course" button, as a second online registration hold box will appear and you will not be able to process your registration until the designated registration start time. If you have accessed Campus Connect prior to your designated start time, please see FAQ #6.

8. After I have selected my section of choice, it keeps telling me that it is processing.

Please be patient. It will eventually give you either a "successful registration" message or a "section full" message. With a very large number of students accessing the system at one time, it may take 10-15 minutes to process your registration if you are registering within the 15 minutes of your assigned registration period. If you do not have a preferred section, you may want to wait until later in your registration period for faster registration results.

9. I received a message that says there was an error adding the specified course and that the course is not available for adding at this time.

That section preference is currently full. Please select your next section of preference. If you absolutely have to have your first section preference, you may stop by the Registrar’s Office and complete a section registration change form. At the end of the trimester, all section change requests are reviewed based on the time they were received by our office, the reason for needing that specific section, and course availability. You will be notified the week of final exams if your section change request has been granted.

10. I registered for the wrong trimester. I’m currently in 5th tri and re-registered for 5th tri.

You will need to stop by the Registrar’s Office or call us at (563) 884-5647 to delete your registration. The registration process on Campus Connect is set up for adding courses by section only, not dropping courses registered in error. Once your registration has been dropped by the Registrar’s Office, you will need to re-access your Campus Connect account and register for the appropriate trimester.

11. I accidentally submitted the wrong section. I submitted Tri 3, Section 3, but want Tri 3, Section 2.

You will need to stop by the Registrar’s Office or call us at (563) 884-5647 to drop your registration. The registration process on Campus Connect is set up for adding courses by section only, not dropping courses registered in error. Once your registration has been dropped, re-access your Campus Connect account and register for the appropriate trimester and section. Please do not attempt to register or resubmit a second time without contacting the Registrar’s Office first. Doing so could result in your being registered for courses from both sections.

12. I registered for the wrong section and then hit the delete button next to one of the courses. It will not let me re-add the course I deleted.

You will need to stop by the Registrar’s Office or call us at (563) 884-5647 to fix your registration. The registration process on Campus Connect is set up for adding courses by section only, not dropping courses registered in error.

13. Why is the Internet Explorer Web browser recommended for Campus Connect access?

The Campus Connect software was designed and tested using Internet Explorer. We have noticed that the communication between Internet Explorer and Campus Connect is faster. We have also had students relay error messages to us that they received using other Web browsers. We have been unable to recreate and correct those error messages, thus our recommendation for successful registration is to use Internet Explorer.

14. I do not have access to a computer at home.

The computer lab in C221 will be available during the posted registration periods. Staff members are also available in the Registrar’s Office on the registration dates to assist students. Registration will not be processed by phone unless there are system errors which are not allowing anybody to register online. You must register online or stop by the Registrar’s Office to use the designated computers. Registering in the office does not mean that you will have a greater chance of getting your section preference. You will be using designated student computers accessing the same computer system as those registering online from home or in the labs.

15. Scripting Issues.

Scripting is not an issue in Internet Explorer 6 – in the other versions of IE click "tools", "internet options" and "enable scripting".

16. I’m still having problems with Campus Connect, and I don’t see an answer here, who should I contact?

You may stop the Registrar’s Office, 4th Floor, Administration Building, or call us at (563) 884-5647 for assistance. We are available during the posted registration period, as well as 8 a.m. – 4:30 p.m., Monday through Friday.

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